Support
Customer support service
list customer support conversations
List the caller's own support conversations, most recently active first.
open a customer support conversation
Open a new support conversation as the authenticated customer.
get a customer support conversation
Fetch a single support conversation belonging to the authenticated customer, including its public messages in chronological order.
post a message into a support conversation
Post a new public message into an existing support conversation belonging to the authenticated customer. Customer-facing endpoints reject visibility other than 'public'.
close a customer support conversation
Close a support conversation belonging to the authenticated customer. The conversation transitions to status=closed; further messages are rejected unless staff reopens it.
open a support conversation about a contextual entity
Open a new support conversation linked to a specific contextual entity (loan, ticket, KYC verification, etc.). Used by 'contact support about this <entity>' entry points in customer surfaces.